PUBLIC OFFER

1. DEFINITIONS

Provider — Monferan Klassik Limited Liability Company, owner of Monferan Klassik hostel and provider of the services.

Guest (User) — a legally capable individual aged 18 or over, or a representative of a legal entity, who has accepted this Offer.

Website — the official website and booking system at monferran.uz.

Service — provision of a room (place) for temporary accommodation.

Booking — reservation of a room selected by the Guest for the specified dates.

Acceptance — full and unconditional acceptance of the Offer (by making a booking and/or payment).

Resident rate — the price set for citizens of the Republic of Uzbekistan. Non-resident rate — the price set for foreign citizens.

2. SUBJECT OF THE AGREEMENT

2.1. The Provider provides the Guest with a hostel room for temporary accommodation, and the Guest pays for this service in the manner and at the price established by this Offer.

2.2. The hostel has a total of 19 rooms. The building has 2 floors and no lift.

2.3. Each room is equipped with: free Wi-Fi, television, air conditioning, heating, private bathroom (shower), private toilet, 24-hour hot water, towel and soap, and a wardrobe.

2.4. No catering services are provided at the hostel.

2.5. Reception operates 24 hours a day.

2.6. Parking is available free of charge.

2.7. Rooms are cleaned daily.

2.8. Registry number of the Provider's activity: 02-00336.

3. ROOMS AND RATES

3.1. Service rates are set per night in Uzbek soum (UZS):

3.2. All taxes and levies (including the tourist levy) are included in the price. The Guest makes no additional payments.

3.3. Rates depend on the Guest's citizenship. When booking on the Website, the Guest indicates their citizenship and pays the corresponding rate.

3.4. Verification of citizenship. Upon check-in, the Guest presents a passport (foreign citizens — an international passport). If the stated citizenship does not match the document, the Provider is entitled to recalculate the price and require payment of the difference.

3.5. Extra beds are not provided.

3.6. Children. Children under 7 (seven) years of age stay free of charge without a separate bed.

3.7. Accommodating more persons in a room than its capacity allows is not permitted.

3.8. The Provider may change rates unilaterally. Changes take effect upon publication on the Website and do not apply to previously confirmed and paid bookings.

4. BOOKING AND PAYMENT

4.1. Booking is made through the Website by selecting a room, arrival and departure dates, and entering guest details.

4.2. For online bookings, the full cost of the service (100%) is paid in advance.

4.3. Online payment is processed through the Hamkorbank (PayBox) payment system using bank cards (UzCard, Humo, Visa, Mastercard). Card details are not stored by the Provider and are transmitted in encrypted form.

4.4. At the hostel, payment is accepted by: cash, bank card (terminal), or bank transfer.

4.5. A booking is deemed confirmed once payment has been made in full. After payment, a confirmation email is sent to the Guest.

4.6. Upon the Guest's request, a cash receipt, invoice or VAT invoice is provided.

4.7. Legal entities may also book through the Website. If payment by bank transfer is required, the Guest contacts the Provider.

4.8. Making a payment means the Guest fully accepts the terms of this Offer.

5. CANCELLATION AND REFUNDS

5.1. Cancellation must be submitted in writing — by email to the Provider or via the contact form on the Website.

5.2. Refund conditions:

a) if cancelled 10 (ten) days or more before the arrival date — the amount paid is refunded in full;

b) if cancelled less than 10 days before the arrival date — the amount paid is not refunded;

c) in case of no-show without notice — the amount paid is not refunded.

5.3. Early departure. If the Guest departs earlier than booked after check-in, the amount paid for the unused nights is refunded.

5.4. Refunds are made to the card (account) used for payment within 3 (three) business days of receiving the request, and in any case no later than 10 (ten) banking days.

5.5. Cancellation by the Provider. If the service cannot be provided for reasons attributable to the Provider (room defect, emergency, etc.), the Provider offers the Guest another room of the same category. If the Guest does not agree, the amount paid is refunded in full.

5.6. If the service is not provided due to force majeure, the amount paid is refunded to the Guest in full.

6. CHECK-IN AND CHECK-OUT

6.1. Check-in from 14:00. Check-out until 12:00.

6.2. If the Guest arrives early and a room is available, check-in is provided at no additional charge.

6.3. Late check-out until 15:00 is free of charge. Later departure is possible subject to agreement with the Provider.

6.4. As reception operates 24 hours, Guests are accommodated on night arrivals as well.

6.5. Identification. A valid identity document is required for check-in — a passport (international passport for foreign citizens), ID card or driving licence. Check-in without a document is not possible.

6.6. Registration. Temporary registration of foreign citizens is carried out by the Provider and its cost is included in the price of the service.

7. HOUSE RULES

During their stay, the Guest must observe the following rules:

7.1. Smoking inside rooms is prohibited. Smoking is permitted only in the designated area or on the balcony.

7.2. Pets are not allowed.

7.3. Bringing outside visitors into rooms is prohibited.

7.4. Quiet hours are from 22:00 to 09:00. During this time, noise and disturbance of other guests are prohibited.

7.5. The Guest shall treat hostel property with care. In case of damage, breakage or loss of property, the Guest compensates the damage in full at its actual value.

7.6. Accommodating more persons in a room than its capacity allows is not permitted.

7.7. Fire safety and sanitary regulations must be observed.

7.8. In case of gross or repeated violation of these rules, the Provider may unilaterally terminate the service. The amount paid is not refunded in such a case.

8. RIGHTS AND OBLIGATIONS OF THE PARTIES

8.1. Obligations of the Provider:

— provide the booked room on the agreed dates;

— ensure the room matches the conditions stated on the Website;

— provide complete and accurate information about the service;

— ensure confidentiality of the Guest's personal data in accordance with the law.

8.2. Rights of the Provider:

— require an identity document at check-in;

— refuse accommodation if no document is presented or if the Offer or house rules are not accepted;

— require payment of the price difference where identified (clause 3.4);

— amend the terms of the Offer unilaterally (without applying them to previously confirmed bookings).

8.3. Obligations of the Guest:

— provide accurate and complete information when booking;

— pay for the service in the established manner;

— present an identity document;

— observe the house rules (Section 7);

— compensate any damage caused.

8.4. Rights of the Guest:

— receive the paid service in full;

— cancel the booking in accordance with Section 5 of this Offer;

— contact the Provider regarding the quality of the service.

9. LIABILITY

9.1. The Parties are liable for failure to perform or improper performance of their obligations in accordance with the legislation of the Republic of Uzbekistan.

9.2. Valuables. The Guest's valuables, money and documents are accepted for safekeeping at reception upon request. The Provider is not liable for the loss or damage of items left in the room and not handed over for safekeeping.

9.3. The Provider is not liable for consequences arising from inaccurate or incomplete information provided by the Guest.

9.4. The Provider is not liable for technical causes beyond its control (internet provider, payment system, communication failures).

9.5. The Provider is not liable for service quality failing to match the Guest's subjective expectations.

9.6. Video surveillance. For security purposes, video surveillance is carried out in common areas of the hostel (corridor, entrance area, reception). No video surveillance is carried out inside rooms.

10. FORCE MAJEURE

10.1. The Parties are released from liability for non-performance of obligations caused by force majeure — natural disasters, fire, epidemics, military actions, decisions of state authorities, failures of power supply and communication systems, and other extraordinary circumstances.

10.2. The Party affected by such circumstances must notify the other Party as soon as reasonably possible.

11. PERSONAL DATA

11.1. By accepting the Offer, the Guest consents to the processing of their personal data (surname, name, passport details, phone number, email address) for the purposes of booking, service provision and registration required by law.

11.2. The Provider protects personal data in accordance with the Law of the Republic of Uzbekistan on Personal Data.

11.3. Personal data is not disclosed to third parties, except in cases established by law and cases necessary for the provision of the service (payment system, authorised state bodies).

11.4. Detailed information is provided in the Privacy Policy on the Website.

12. DISPUTE RESOLUTION

12.1. If a complaint arises during the stay, the Guest shall immediately contact the hostel administration so that the issue can be resolved.

12.2. Disputes between the Parties are resolved through negotiation. A written claim is answered within 10 (ten) days.

12.3. If no agreement is reached, disputes are resolved in court in accordance with the legislation of the Republic of Uzbekistan.

13. FINAL PROVISIONS

13.1. This Offer takes effect upon publication on the Website and remains valid until a new version is published.

13.2. The agreement is deemed concluded from the moment of acceptance and remains in force until the Parties have fully performed their obligations.

13.3. The Provider may amend the Offer. Amendments take effect upon publication on the Website and do not apply to previously confirmed bookings.

13.4. Matters not covered by this Offer are governed by the applicable legislation of the Republic of Uzbekistan.

13.5. The Offer is published in Uzbek, Russian and English. In case of discrepancy between the texts, the Uzbek text prevails.

14. PROVIDER DETAILS

15. CONTACT FOR ENQUIRIES